The product is great, but the available shipping option to Canada - UPS - is terrible. Why? Obscenely high brokerage fees on a low value shipment.
Worse, when I bought the product there was no indication UPS would have been used. Based on previous experience with UPS, I will never order from a company that only provides UPS as a cross-border option. USPS is a much better option, even with additional delay, and should be offered as a choice to your Canadian clients.
So, voila!, do better - clearly identify the transport method so people can make an informed choice, and better, provide an alternative for international buyers.
The product material is good; however, the back clip does not hold the pouch well. There were several times that the pouch fell to the floor with food. Just imagine the mess. I don't know if someone had the same problem with the bag. I purchased the belt and the pouch
Hi Nate,
Really sorry about this — treats hitting the floor mid-session is the last thing you need, and exactly what our pouch is built to prevent. Thank you for telling us.
We’d like to send a replacement right away, along with a prepaid return label so we can inspect the original and figure out what went wrong. This isn’t something we see often, but when it happens we want to understand it.
Just reply with your shipping address and we’ll get the replacement out today.
Thanks again for choosing Voilà.
— The Voilà Pets Team
I have been a dog trainer for over 20 years and this is, hands down, my favorite treat pouch. Previously I was replacing my pouch about once a year because it would break down and I could never get it clean enough. This one feels like it's going to last forever and I can just rinse it out every day to keep up with the mess. It's just perfect!
Awesome pouch but pricy. I’ve doubted for a long time but now that I have it in use I have no regrets
Excellent product - great for short trips and long hikes. Easy to use for both dry treats and things like cut fruit. Easy to clean. Easy to access. Easy to open and close. All around fantastic product. Well worth the money.
Its perfect for my boyfriend!


